Manage your retained data

History has a retention limit#

Retained approved feedback and conversations are available for up to 365 days. Expired or erased content may no longer be shown. Queued delivery content and diagnostic records have separate purposes and retention rules.

Choose the right action#

• Stop future history · Changes optional retention going forward; it is not the same as deleting existing shared conversations.
• Hide · Removes a conversation from your normal view; it is not content erasure.
• Export · Downloads your available retained sender conversation content. It is not a complete export of every provider, account, claim, or audit record.
• Erase retained content · Requires explicit confirmation and can remove content from both sides of a shared thread. It does not retract an email already sent or cancel a queued submission.

Need a broader privacy request?#

Use Account & privacy controls in your dashboard first. For other requests, contact support with your account reference and a short description. Do not send passwords, payment details, identity documents, or sensitive feedback content. Support may need to verify the request before changing records.