Claim your business inbox

Verify the address you control#

1. Open the business dashboard and sign in with the ChatGPT account you want to use.
2. Enter your business details and the contact email that should receive feedback.
3. Request the verification email and enter its eight-digit code.
4. Confirm that future Nastygrams addressed to that email should arrive in your dashboard.

A few things to know#

Verification is self-service and does not require admin review. Codes expire after 15 minutes, have a limited number of attempts, and can be resent after the displayed waiting period. Use the latest code you requested.

Verification proves access to that particular inbox. It is not a claim to every email address or location associated with a business. Each additional address needs its own verification. A shared address is one shared inbox.

What changes after verification#

New feedback addressed to the verified email arrives directly in the business dashboard instead of being sent as another feedback email. Historical messages stay where they were. The matching is based on the specific address, not just the business name or its email domain.

Optional email notifications are off by default. The verified inbox owner can enable a link-only notice about new feedback; the notice does not contain the feedback text or sender details.

Already connected, or no code?#

If the address is already connected, sign in with the ChatGPT account that connected it. A new code cannot take over an existing inbox. If no code arrives, check spam and the address spelling, then use the resend control when it becomes available. Contact support if you cannot recover access.