What’s planned next?

What is planned, and is it coming soon?#

Available means you can use the capability subject to its stated account and pilot requirements. Planned means it is part of the documented product direction but is not available yet. Under consideration means we are evaluating the idea; scope and priority are not committed.

We have not announced launch dates. “Planned” does not mean it will ship soon or be included in a particular paid tier. This page records current direction, not a delivery guarantee.

Planned: understand recurring feedback#

Today’s chart counts feedback and reply activity. Future theme reports need to point back to the underlying feedback, explain their time window and limitations, and avoid presenting generic AI advice as something customers actually said. These reports are not currently generated for business accounts.

• Recurring themes across complaints, compliments and ideas.
• Weekly digests that summarize what deserves attention and suggest useful next steps.
• Business reporting that helps owners follow patterns over time.

Planned: invite feedback more easily#

You can direct customers to the existing Nastygram website now. Business-specific collection pages and QR campaigns are not yet a dashboard feature.

• Dedicated business feedback pages and shareable links.
• QR codes and printable materials for a location.
• Setup help for the proposed business pilot.

Planned: launch a defined paid offer#

Private business replies are intended to become a paid benefit after the current pilot. Collection tools and useful reporting are proposed additions. Final pricing, included features, timing and the transition for pilot businesses are still to be decided.

Under consideration: team and location tools#

These ideas need further product design and validation. Today, choose verified locations individually, write replies yourself or ask ChatGPT to draft, and use the available workflow states.

• Staff invitations and roles, assigning conversations and private internal notes.
• Saved response templates and comparisons across locations.
• Response-time reporting and satisfaction surveys.

Other gaps we are tracking#

These do not have announced launch dates. Current retained-history export and content erasure are available; they are not a complete provider-wide account export or deletion service.

• SMS sending; email and direct account delivery remain the supported routes today.
• Broader reply notifications and push notifications beyond optional new-feedback email alerts.
• Attachments, more comprehensive search and broader account data self-service.
• Wider ChatGPT plugin availability; access is not guaranteed for every plan, region or workspace.

Tell us what should come first#

Describe the task you cannot complete today and how often you need it. For example: “I manage three locations and need to see whether the same issue keeps recurring.” That gives us more useful direction than a feature name alone.